Free Shipping on Orders 20 OMR
- Store Locator
- Track Order
Terms and Conditions
These Terms and Conditions govern your use of the alraadstore.com website (the “alraadstore.com site”), the terms of any purchases that you make via the alraadstore.com, and your relationship with alraadstore.com (“alraadstore.com”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.
1. BASIS OF USE OF THE alraadstore.com
1.1 The alraadstore.com site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the alraadstore.com site you agree to be bound by these Terms and Conditions and our Privacy Policy.
1.2 These Terms and Conditions govern your use of the alraadstore.com site in general, the products that you purchase on the alraadstore.com site and all services provided in connection with them.
2. REGISTRATION
2.1 To register on the alraadstore.com site you must be over eighteen years of age.
2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.
3. PASSWORD AND SECURITY
3.1 When you register to use the alraadstore.com site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting customer services immediately (see paragraph 25 below for contact details).
3.2 If alraadstore.com has reason to believe that there is likely to be a breach of security or misuse of the alraadstore.com site, we may require you to change your password or we may suspend your account in accordance with paragraph 22 below.
5. INTELLECTUAL PROPERTY
5.1 The content of the alraadstore.com site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the alraadstore.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the alraadstore.com site without written permission from alraadstore.com.
5.2 No licence is granted to you in these Terms and Conditions to use any trademark of alraadstore.com, or its affiliated companies.
6. LIMITATIONS
6.1 You may not use the alraadstore.com site for any of the purposes set out below (this includes any use by you of the Community sites – see paragraph 7 below for further information about the Community sites):
– Gaining unauthorised access to other computer systems;
– Interfering with any other person’s use or enjoyment of the alraadstore.com site;
– Interfering or disrupting networks or websites connected to the alraadstore.com site;
– Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;
– Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”;
– Impersonating another person;
– Referring to specific website addresses outside of the alraadstore.com; or
– Advertising.
6.2 alraadstore.com reserves the right to refuse to post material on the alraadstore.com site or to remove material already posted on the alraadstore.com site. You must not try to re-post material that alraadstore.com, has refused to post on the lulu Hypermarket site or has previously been removed from the alraadstore.com.
6.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:
– Any claim by any third party that the use of the alraadstore.com site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
– Any claim by any third party that the use of the alraadstore.com site by you infringes that third party’s copyright or other intellectual property rights of whatever nature.
6.4 By submitting material you are granting alraadstore.com a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.
7. USE OF COMMUNITY SITES
7.1 The alraadstore.com site includes a number of community sites, which may allow users to interact with each other via message boards, and other user forums (the “Community sites”).
7.2 We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).
7.3 alraadstore.com does not control or moderate the content placed on the Community sites. However, alraadstore.com reserves the right to refuse to post material, to remove material posted on the Community sites and to contact you in the event that there are concerns about the content you have added to a Community site. alraadstore.com may review or edit the content of the Community sites.
7.4 alraadstore.com makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of alraadstore.com
8. THIRD PARTY WEBSITES IN
As a convenience to alraadstore.com customers, the alraadstore.com site may include links to other websites or material. alraadstore.com is not responsible for any of these websites or material, which is beyond its control.
9. ADVERTISING AND SPONSORSHIP
Some areas within the alraadstore.com site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the alraadstore.com site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.
10. AVAILABILITY OF THE AL RAAD STORE SITE
10.1 alraadstore.com aims to offer a fault free service however If a fault occurs in the service you should report it to the customer services (see paragraph 25 below for contact details) or by email at alraadstore.com and we will attempt to correct the fault as soon as we reasonably can.
10.2 alraadstore.com site may be occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.
11. Some purchases made on the alraadstore.com site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.
12. DESCRIPTIONS AND PRICES OF PRODUCTS
12.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services (see paragraph 25 below for contact details). Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of alraadstore.com and subject to change without prior notice.
12.2 Price may sometimes differ between Lulu Stores and alraadstore.com ; you will be charged the price on the alraadstore.com. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the lulu Hypermarket site.
12.3 If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraph 18 below.
12.4 The payment may be processed prior to alraadstore.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
12.5 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. See paragraph 15 below.
13. AVAILABILITY
13.1 All products advertised are subject to availability or while stocks last (as may be applicable).
13.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.
13.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. alraadstore.com reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. alraadstore.com will provide notification to the customer should such limits be applied.
14. ACCEPTANCE OF ORDERS
14.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.
14.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and us to sell the products that you have ordered from us.
14.3 After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 16 below).
14.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraph 18 below.
15. DELIVERIES
15.1 Delivery will be made to the address specified when you complete the order, At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license, emirates ID Free zone ID to support consignee verification, will be required by our courier partners.
15.2 Please note that we do not do international shipping.
15.3 We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.
15.4 Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependant on supplier schedules. (Contact Customer Support if further information is required)
15.5 Before ordering online you should check the following:
– The item will fit through the doors.
– The item will fit the exact space allocated in your house.
– There is a clear path between the road and your front door.
– If you live in an apartment the lift is adequate to take delivery in size and weight.
If there is any access difficulties please inform us in advance, on the day you should ensure that:
– There is a clear path to your house.
– Your floors are covered to prevent scuffing.
– Any delicate objects are put in a safe place.
16. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND
16.1If you the customer cancel the order alraadstore.com shall cancel the order as per your request however the online transaction charges will not be refunded also the cost of delivering and re-picking charges will apply if the product has been shipped. alraadstore.com will not be able to cancel orders that have already been shipped. alraadstore.com has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by alraadstore.com and accept alraadstore.com decision regarding the cancellation.
16.2 For details of how to cancel your order please visit our returns and refunds page or contact customer support on 600540048.
17. FAULTY PRODUCTS
If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.
18. REFUNDS – If you are entitled to a refund, we will refund you according to the following criteria:
18.1 alraadstore.com is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
18.2 Products are dead on arrival.
18.3 Products are lost in deliveries.
18.4 Product cannot be repaired.
18.5 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
18.6 Refund settlement will only be effected once the bank has refunded the money which is the next billing cycle from the date of application of refund.
18.7 alraadstore.com will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.
18.8 Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
18.9 7 Days money back Guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables ( cartridges, blank tapes, CD’s or DVD’s) and accessories ( cables, chargers, batteries…) are still sealed, refund can be granted upon alraadstore.com approval within 7 days after delivery. (Exceptions apply)However the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.
19. PAYMENTS AND CARDS
19.1 Payment for your products will be taken at the time you place your order, payments are done via Emirates NBD operating on a professional third party Cyber source payment gateway.
19.2 Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers.
19.3 When ordering from the alraadstore.com site we accept orders only from web browsers that permit communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.
19.4 All customers will be charged in local currency relating to the country of order, if a foreign currency credit card is used then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.
20. FREE GIFTS AND PROMOTIONAL PRODUCTS
20.1 Free gifts and promotional products that are given away in conjunction with a purchase may be despatched to you separately and delivery times may vary.
20.2 If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.
21. AMENDMENTS
We may update these Terms & Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the alraadstore.com site. The changes will apply to the use of the alraadstore.com site after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use thealraadstore.com site (including purchasing any products on the alraadstore.com site). If you continue to use the alraadstore.com site after the date on which the change comes into effect, your use of the alraadstore.com site indicates your agreement to be bound by the new Terms and Conditions.
22. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT
22.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the alraadstore.com site if your account is suspended or closed.
23. OUR RESPONSIBILITY TO YOU
23.1 The alraadstore.com site is provided by Lulu Hypermarket LLC without any warranties or guarantees.
23.2 The alraadstore.com site may provide content from other internet sites or resources and while alraadstore.com tries to ensure that material included on the alraadstore.com site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. alraadstore.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the alraadstore.com site. If alraadstore.com is informed of any inaccuracies in the material on the alraadstore.com site we will attempt to correct the inaccuracies as soon as we reasonably can.
23.3 In particular, we disclaim all liabilities in connection with the following:
– Incompatibility of the alraadstore.com site with any of your equipment, software or telecommunications links; and
– Technical problems including errors or interruptions of the alraadstore.com site.
23.4 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the alraadstore.com site.
23.5 Because we sell products for personal use only, our responsibility to you shall not include any business losses such as lost data, lost profits, lost sales or business interruption.
24. MISCELLANEOUS
24.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
24.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.
24.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party’s control.
24.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.
25. CUSTOMER SERVICES
If you have any queries, please contact us online lulu@luluhypermarket.com or via telephone: 600 54 00 48 Saturday – Thursday 8.00 AM to 9.00 PM; Friday 2.00 PM to 9.00 PM
27. STANDARD ECOUPON TERMS & CONDITION
27.1 Using E-Coupons
– In addition to the rest of these Terms and Conditions, this paragraph 27 (the “E-Coupon Terms and Conditions”) applies specifically in addition to the use of electronic coupons issued byalraadstore.com (“E-Coupons”).
– E-Coupons can only be used on thealraadstore.com site subject to these Terms and Conditions and any other specific conditions notified to you on the issue of an E-Coupon. No E-Coupon is redeemable through any website owned or operated by Lulu Hypermarkets LLC or through any other Lulu outlet (for instance, E-Coupons cannot be used for purchases from the Lulu Stores)
– An E-Coupon is redeemed by entering its code at the appropriate point in the online purchase/checkout process. Redemption may be subject to you providing proof of entitlement to use the E-Coupon.
– Your use of an E-Coupon indicates your agreement to be bound by the E-Coupon Terms and Conditions.
– alraadstore.com reserves the right to withdraw or cancel an E-Coupon for any reason at any time.
27.2 Distribution of E-Coupons
– E-Coupons are, and remain at all times, the property of alraadstore.com
– The right to use an E-Coupon is personal to the original recipient and may not be transferred. No E-Coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of alraadstore.com
– E-Coupons distributed or circulated without the written approval of alraadstore.com for example on an Internet message board etc are not valid for use and may be refused or cancelled.
27.3 Permitted usage of E-Coupons
– Unless expressly stated otherwise at the time of issue of the E-Coupon:
+ Each issued E-Coupon will be valid for use by a recipient only once;
+ Only one E-Coupon will be valid for use per customer or household, as the case may be;
+ An E-Coupon may not be used in conjunction with any other special offer or E-Coupon.
– E-Coupons cannot be exchanged for cash or used to purchase gift-vouchers.
27.4 Excluded goods and services
– Certain goods or services may be excluded from all E-Coupon offers. From time to time other goods or services may be excluded and any such further exclusion will be notified to you along with the E-Coupon or through the alraadstore.com site.
– E-Coupons may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the E-Coupon, in which case notice will be given to you at the time of issue of the E-Coupon.
– Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
27.5 Minimum spend requirements
– Where the redemption of an E-Coupon is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products that will be communicated to you at the time of issue of the E-Coupon. Excluded products and supplementary charges, such as delivery shall not count towards a minimum spending requirement.
27.6 Calculation of discount
– Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.
– Supplementary charges such as delivery charges shall not be discounted unless specifically stated in the offer description.
27.7 Security and Fraud
– When you use an E-Coupon you warrant to alraadstore.com that you are the duly authorised recipient of the E-Coupon and that you are using it in good faith.
– If we reasonably believe that any E-Coupon is being used unlawfully we may reject or cancel any E-Coupon and you agree that you will have no claim against us in respect of any rejection or cancellation.
– If we refuse an E-Coupon submitted as part of an order, for any reason, we will inform you before the order is despatched to advise of the correct cost of the order and give you the opportunity to cancel the order.
27.8 Limitation of liability
– Orders submitted with E-Coupons shall be accepted byalraadstore.com in the usual way (as set out in paragraph 20 above).
– alraadstore.com shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of any E-Coupon or any failure or inability of a customer to use an e-Coupon for any reason.
27.9 Variation
We reserve the right to vary or terminate the operation of any E-Coupon at any time without notice.
The alraadstore.com site is owned and operated by alraadstore.com
The website is only accessible to individuals who are legally capable of entering into binding agreements under the relevant laws. Individuals who are deemed “legally incompetent” under local Contract Acts are not authorized to use the website.
If you are under the age of 18 years (a minor), you may only use this website under the supervision of a parent or legal guardian who agrees to comply with these Terms of Use. Additionally, those accessing the website from outside Oman are responsible for complying with relevant local laws as applicable.
Unless there are specific additional terms and conditions that apply to certain products or services, these Terms and Conditions override all previous agreements, understandings, or representations.
By accessing and using the website, you acknowledge and agree to comply with the Terms and Conditions.
You are prohibited from violating or attempting to violate the security of the website, including without limitation:
- Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
- Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
- Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, and “flooding”, “spamming,“ mail bombing “or crashing”.
- Sending unsolicited email, including promotions and/or advertising of products or services.
- Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website. The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on our servers located in Al Khobar that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to Your Information being transferred or used in any way please forward your request to customercare@alraadstore.com or deem not to use the website.
We do not sell or rent Your Information to any third parties without your explicit consent.
To register on the website, you must provide us with Your Information, which we will use to manage your account and facilitate communication with you. By agreeing to the Terms and Conditions, you authorize us to use and update Your Information as necessary to manage your registration and verify your identity during the online checkout process.
We take the privacy and security of your Registration details seriously, and they will be safeguarded in accordance with our privacy policy. Your Information will be recorded as part of your account history with us. As a user of the website, it is your responsibility to maintain the confidentiality of your account and password and restrict access to your computer. By using the website, you agree to accept full responsibility for any actions taken under your account or password.
The website assumes no responsibility for any losses or damages that may arise from your failure to protect your password or account. If you suspect any unauthorized activity on your account, please notify us immediately by contacting us through any available means.
By accessing and using the website, you give your consent to receive electronic communications from us, such as emails, newsletters, or posted notices. You acknowledge that any electronic communication we provide satisfies any legal requirements that may require written communication.
For quality control purposes and to ensure accuracy in our interactions with you, we reserve the right to monitor, record, store, and use any electronic communications or telephone conversations with Your Information. This process is solely for training purposes and to enhance the quality of our customer service.
By submitting product and/or seller reviews, customers grant alraadstore full ownership and license to use, reproduce, and publish their reviews in any marketing materials without requiring further customer consent. This includes publication on the website and in other marketing materials.
We may exercise our sole discretion to limit the quantity of items that can be selected per person, per household, or per order on the “My shopping cart” feature. As such, the capacity of your shopping cart is limited to a maximum of five (5) pieces per item.
The aforementioned limitations may apply to orders placed under the same account, using the same credit card or mada card, and to orders with the same billing and/or shipping address. In the event that these limitations are applied, we will notify the customer accordingly.
Although the website endeavors to provide accurate product information, including stock availability, pricing, product features, images, and specifications, errors may occur due to typographical mistakes.
We make every effort to display the colors of our products on the website as accurately as possible. However, we cannot guarantee that the colors you see on your monitor will be completely accurate, as they may vary depending on your monitor’s display settings.
Any product or service information published on the website, including marketing proposals, advertisements, offers, magazines, and flyers, does not guarantee availability of stock, offers, and prices either online or in-store.
Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website reserves the right to either contact you for instructions or cancel your order and notify you of such cancellation. If we accept and process your order online, the total cost will be debited to your credit card / debit card account and we will notify you by email that the payment has been processed.
As a company, we are dedicated to providing our customers in Oman with the most competitive prices possible, whether they shop online or in-store. While we do our best to ensure that website pricing is consistent with our in-store pricing, there may be instances where there are differences between the two. Please note that our “Price Match Policy” only applies to in-store purchases and does not extend to online sales or online pricing. We are continuously working to improve our pricing strategies and provide the best possible value to our customers both online and in-store.
Please note that stock availability and pricing may change without notice. Prices and fees include VAT, unless otherwise stated.
Please note that shipment processing times depend on your order, city, and payment method. Pre-orders are not included in the standard shipping time summary.
Delivery typically takes 3-20 working days, excluding Fridays and public holidays such as Eid and Oman National Day. However, delivery times are estimates and not guaranteed. For the most up-to-date delivery estimate, please see the product page, which is regularly updated.
Delivery is also dependent on the customer’s ability to accept and arrange delivery with the courier or Alraadstore delivery team. If we are unable to contact the customer, it may delay delivery without any responsibility on our part.
The website offers the option to purchase products and services online, with payment settled either online or in-store based on the available shipping and delivery methods in Oman. Payment transactions, including authorizations and settlements, will be in Omani Riyals.
Accepted payment methods include bank credit cards/debit cards, cash, or alraadstore gift cards for in-store transactions, and bank credit and debit cards for online transactions. Upon authorization of online payments, customers will receive an order acknowledgment. However, the website cannot accept liability if payment is refused or declined by the credit card supplier.
Credit card details entered through the website payment gateway are encrypted, and communication to and from the service provider’s site is also encrypted. Payment information obtained via the web will not be shared with other companies or individuals unless required by law, and credit card details will be truthful, valid, and accurate.
In the event that the website cannot fulfill the entire order, customers will be informed accordingly, and a full or partial refund will be given through credit card, where applicable. Using the online payments facility indicates acceptance of these terms, and if not accepted, customers should not use this facility.
Alraadstore in Oman offers a Lowest Price Guarantee on all products, except for Smart Phones advertised online. To be eligible for the guarantee, the advertised item must be for the same brand, model, country of manufacture, and subject to a manufacturer’s warranty that is applicable in Oman. Advertised prices must be in Omani Riyal and include all applicable charges such as home delivery and installation. This policy does not apply to online exclusive offers, and alraadstore.com reserves the right to change the policy without prior notice. The policy allows customers to claim the price difference for up to 2 devices. The offer does not apply to products advertised on personal accounts.
Cancellation by alraadstore.com:
alraadstore.com reserves the right to cancel an order due to the following reasons:
- Payment rejection
- Purchasing more than 2 pieces of the same item
- Customer no-show or delay in collecting “Collect from store” orders for more than 7 days
- Wrong delivery address or contact details provided by the customer
- Unreachable customer
- Bulk orders of over 2 units of the same SKU or promotions/offers to the same customer or business orders at the discretion of management
In case of a return due to manufacturing defects or the customer not wanting the product, if a free gift was included and has been used, the value of the gift will be deducted from the customer’s refund.
Cancellation by customer:
If the product or service has not yet been shipped, the customer can cancel the order without any fees. If the order has already been shipped, cancellation fees will apply. If alraadstore.com is unable to procure/deliver the product or service within 10 working days from the date of order confirmation, the customer can cancel the order.
If you are unhappy with your purchase or if the product you received is defective, you have up to 14 days from the date of receipt to request a Return Material Pre-Authorization from alraadstore.com in order to return the product(s).
However, please note that there are certain exclusions to this policy. For example, software and video games cannot be returned. Health and beauty products, such as shavers and epilators, as well as oral and dental care items, are also not eligible for return or replacement, unless found to be defective within 14 days of receipt. Mobile phones, computers, and gaming devices are not subject to return, replacement, or refund unless found to be defective within 14 days. Printers, faxes, copy machines, supplies, and accessories are also not eligible for return, replacement, or refund unless found to be defective within 14 days.
You must contact alraadstore.com to obtain a Return Material Pre-Authorization before processing a return. The RMPA is valid for 14 days from the date of issue.
If you are returning a product due to a manufacturing defect or malfunction, damage during shipping, or the delivery of the wrong product, you will not be charged any shipment fees or bank transfer fees (3 OMR). However, if you are returning a product for other reasons, such as needing an exchange or changing your mind, you will be charged shipment fees or bank transfer fees (3 OMR).
If you paid for your purchase in installments, and you need to return a product due to a manufacturing defect or malfunction, damage during shipping, or the delivery of the wrong product, you will not be charged any installment fees (3 OMR). However, if you are returning a product for other reasons, such as needing an exchange or changing your mind, you will be charged installment fees (3 OMR).
To be eligible for a return, the product must be in its original packaging and include all of its accessories and manuals. Alraadstore.com does not accept returns of products that have scratches or are damaged due to misuse or malfunction resulting from incorrect voltage connection. However, at their sole discretion, they may consider returns that do not meet the above criteria.
We offer a (1) year manufacturer’s warranty on all products sold by alraadstore.com, starting from the date of purchase. Additionally, we also provide extended warranty services called Force 24/7 Services contract for several categories of products.
We advise our customers to carefully read the owner manual before using any product to ensure that they meet all safety, security, and electrical requirements of the local area.
Unless otherwise specified, our electrical products are designed to operate on 220-240 Volts. We strongly advise against using the product if you do not have an appropriate installation to operate at this electrical voltage. Please note that products damaged due to incorrect electrical sources or supplies will not be covered under the manufacturer’s warranty.
All products sold by us go through rigorous quality control checks and are deemed functional upon shipment. In case of any issues with the product after 14 days from the date of purchase, please contact our Toll-Free number +94619999 to get the product repaired.
For manufacturer’s authorized service center locations and contact details, please feel free to contact us.
regenerate Short
Pre orders are guaranteed in terms of customer orders, once payment is confirmed alraadstore.com will guarantee your pre order device or item however delivery times are based on supplier lead times and cannot be guaranteed.
Pre order delivery dates and collect from store dates may differ based on supplier delivery and customer city of delivery or collection. Final dates and time will be communicated to customer once supplier stock arrives by sms, email or phone to customer. Estimated dates are estimates based on supplier delivery into Oman not nationwide customer delivery dates.
We reserve the right, to cancel any pre order due to failure of delivery from our suppliers. alraadstore.com will always do its very best to fulfil all pre orders and delivery within the estimated delivery time, however the estimated delivery time is based on the lead time from the supplier and is not a confirmed delivery date.
alraadstore.com will always do its very best to all fulfil all collect from store pre orders and make the order available at the earliest possible time based on supplier delivery and store opening times however the estimated collection time is based on the lead time from the supplier and is not a confirmed collection date. Final dates and time will be communicated to customer once supplier stock arrives by sms, email or phone to customer. Note pre orders are not included within the 2 hour collect from store promise.
All pre order customers will receive updates from alraadstore.com if the delivery date changes and as soon as alraadstore.com receive further delivery information from the supplier.
If the supplier fails to deliver the pre order on time, alraadstore.com does not hold any liability for delays and will not share any compensation with the customer for delayed Pre orders beyond the originally stated estimated delivery date.
Customers can at any time request for a full refund on any pre order and their order will be refunded in the standard process and time.
If the purchased item is not received by the customer within 30 days from the invoice date, alraadstore will not be responsible for storing the item in its warehouses and will be forced to cancel the invoice. In this case, the customer will be eligible for a full refund in accordance with the standard refund policy.
www.alraadstore.com may at any time modify the Terms and Conditions of the Website without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on our website. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.
